Remote Inbound Customer Service Specialist

Remote Jobs; Columbia (SC); Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

BYOD allowed

Paid training

Work from home

Job summary

Five Star Solutions is seeking friendly, patient individuals to handle inbound customer calls about goods and services. You will follow scripts, identify needs, and provide accurate solutions while maintaining a professional tone. This is a BYOD, work-from-home role open to residents of specified states.

Typical shifts run 8:00am–10:00pm EST, with paid training and a potential weekend rotation. A background check is required and you must be 18+.

Qualifications

• Previous 3-6 months customer service or customer support experience preferred.
• Previous 3-6 months call center or office background experience a plus.
• Basic computer skills.
• Quick learner and able to work independently.
• Strong phone and verbal communication skills along with active listening.
• Must be 18 years of age.
• A background check applicable with state and federal laws will be required.

Responsibilities

• Manage large amounts of inbound calls in a timely manner.
• Follow communication scripts when handling different topics.
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives.
• Access company and client resources provided to accurately handle the call.
• Seize opportunities to upsell products when they arise.
• Skillfully change from one task to another without loss of efficiency or composure.
• Be available at your desk, maintaining punctuality and attendance at all scheduled times.
• Remain positive and professional in all customer interactions.
• Flexibility to cross train as requested.

Skills

Customer service

Call center experience

Active listening

Verbal communication

Independent work

Basic computer skills

18+ years old

Education

High school diploma or equivalent

Job description

Five Star Solutions is seeking friendly, patient individuals to handle inbound customer calls about goods and services. You will follow scripts, identify needs, and provide accurate solutions while maintaining a professional tone. This is a BYOD, work-from-home role open to residents of specified states.

Typical shifts run 8:00am–10:00pm EST, with paid training and a potential weekend rotation. A background check is required and you must be 18+.