Remote Customer Support Specialist: Inbound Calls

Five Star Solutions; South Carolina; Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

BYOD allowed

Paid training

Work from home

Job summary

Five Star Solutions is seeking agents to handle inbound calls from customers about goods and services with a professional, helpful attitude. This BYOD, work-at-home role covers multiple states in the US and requires reliable internet and dedicated workspace.

Responsibilities include following scripts, identifying customer needs, researching solutions, and upselling where suitable. Paid training and flexible full-time/part-time schedules are offered; EOE/Veterans/Disabled/LGBT employer; must be

Qualifications

• 3-6 months customer service or customer support experience preferred
• 3-6 months call center or office background experience a plus
• Basic computer skills
• Quick learner and able to work independently
• Strong phone and verbal communication skills along with active listening
• Must be 18 years of age
• A background check applicable with state and federal laws will be required

Responsibilities

• Manage large amounts of inbound calls in a timely manner
• Follow communication scripts when handling different topics
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Seize opportunities to upsell products when they arise
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Skills

Customer service

Call center

Basic computer skills

Quick learner

Verbal communication

Active listening

Age 18+

Background check

Job description

Five Star Solutions is seeking agents to handle inbound calls from customers about goods and services with a professional, helpful attitude. This BYOD, work-at-home role covers multiple states in the US and requires reliable internet and dedicated workspace.

Responsibilities include following scripts, identifying customer needs, researching solutions, and upselling where suitable. Paid training and flexible full-time/part-time schedules are offered; EOE/Veterans/Disabled/LGBT employer; must be