Remote Customer Support Specialist (Inbound Calls)

Five Star Solutions; Kansas City (MO); Remote; USD 17,000 - 24,000; Full time

Job summary

Five Star Solutions is seeking friendly, customer-focused individuals to handle inbound calls about goods and services. You will follow script guidelines, identify needs, research solutions, and upsell when appropriate. This BYOD, work-at-home role requires reliable internet and a quiet workspace.

Responsibilities include managing high call volumes, maintaining professionalism, and adhering to schedules. Positions available as full-time or part-time with varying shifts.

Qualifications

• Previous 3-6 months customer service or customer support experience preferred
• Previous 3-6 months call center or office background experience a plus
• Basic computer skills
• Quick learner and able to work independently
• Strong phone and verbal communication skills along with active listening
• Must be 18 years of age
• A background check applicable with state and federal laws will be required

Responsibilities

• Manage large amounts of inbound calls in a timely manner
• Follow communication scripts when handling different topics
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Seize opportunities to upsell products when they arise
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested
• Bring Your Own Device (BYOD)

Skills

Customer service

Call center

Verbal communication

Active listening

Basic computer skills

18 years or older

Background check

Job description

Five Star Solutions is seeking friendly, customer-focused individuals to handle inbound calls about goods and services. You will follow script guidelines, identify needs, research solutions, and upsell when appropriate. This BYOD, work-at-home role requires reliable internet and a quiet workspace.

Responsibilities include managing high call volumes, maintaining professionalism, and adhering to schedules. Positions available as full-time or part-time with varying shifts.