Remote Inbound Customer Support & Upsell Specialist

Remote Jobs; Norman (OK); Teletrabalho; USD 17 000 - 24 000; Tempo integral

Resumo da oferta

Five Star Solutions seeks people who enjoy helping others to answer inbound customer calls about goods and services with a professional attitude. This BYOD, work-at-home role is open to residents in the states listed in the posting.

You will follow scripts, identify customer needs, research solutions, and may upsell. A dedicated home workspace and reliable internet are required. Training lasts 2–5 days; shifts run CST hours; both full-time and part-time temporary schedules are available.

Qualificações

• 3–6 months customer service or support experience preferred
• 3–6 months call center or office background a plus
• Basic computer skills required
• Able to learn quickly and work independently
• Strong phone and verbal communication with active listening
• Must be 18 years of age
• Background check required by state and federal laws

Responsabilidades

• Manage large amounts of inbound calls in a timely manner
• Follow communication scripts when handling different topics
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Seize opportunities to upsell products when they arise
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Conhecimentos

Customer service

Call center

Basic computer

Independent

Verbal comms

Active listening

Age 18+

Background check

Descrição da oferta de emprego

Five Star Solutions seeks people who enjoy helping others to answer inbound customer calls about goods and services with a professional attitude. This BYOD, work-at-home role is open to residents in the states listed in the posting.

You will follow scripts, identify customer needs, research solutions, and may upsell. A dedicated home workspace and reliable internet are required. Training lasts 2–5 days; shifts run CST hours; both full-time and part-time temporary schedules are available.