Remote Customer Support Specialist – Inbound Calls

Five Star Solutions; Nevada; Remote; USD 17.000 - 24.000; Vollzeit

Benefits dieser Stelle

Paid Training

Shift differential

Work from home

Zusammenfassung

Five Star Solutions is seeking individuals who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services, while delivering high-quality service with a helpful, professional attitude. This BYOD, work-at-home role serves clients across multiple states in the US, including Nevada.

Responsibilities include handling large volumes of inbound calls, following scripts, identifying customer needs, researching information, and offering solutions or

Qualifikationen

• Preferred 3–6 months of customer service or call center experience.
• Basic computer skills.
• Must be 18 years or older.
• Background check will be conducted in accordance with state and federal laws.

Aufgaben

• Manage large amounts of inbound calls in a timely manner
• Follow communication "scripts" when handling different topics
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Seize opportunities to upsell products when they arise
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Kenntnisse

Customer service experience

Call center experience

Strong verbal communication

Active listening

Independent worker

18+ years old

Background check

Jobbeschreibung

Five Star Solutions is seeking individuals who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services, while delivering high-quality service with a helpful, professional attitude. This BYOD, work-at-home role serves clients across multiple states in the US, including Nevada.

Responsibilities include handling large volumes of inbound calls, following scripts, identifying customer needs, researching information, and offering solutions or