Remote Inbound Customer Service Specialist

Five Star Solutions; West Virginia; Remoto; USD 17.000 - 24.000; Tempo pieno

Vantaggi offerti da questo lavoro

Work from home

Shift differential

Paid training

Descrizione del lavoro

Five Star Solutions is seeking individuals to answer incoming customer calls regarding goods and services with a professional, helpful attitude. This work-at-home role is BYOD and available to residents of multiple US states, including West Virginia.

Responsibilities include following scripts, identifying customer needs, providing solutions, and opportunities to upsell. Must be 18+, able to work independently, and pass a background check. Training is provided.

Competenze

• 3–6 months customer service or customer support experience preferred.
• 3–6 months call center or office background experience a plus.
• Basic computer skills.
• Quick learner and able to work independently.
• Strong phone and verbal communication skills along with active listening.
• Must be 18 years of age.
• A background check applicable with state and federal laws will be required.

Mansioni

• Manage large amounts of inbound calls in a timely manner.
• Follow communication scripts when handling different topics.
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives.
• Access company and client resources provided to accurately handle the call.
• Seize opportunities to upsell products when they arise.
• Skillfully change from one task to another without loss of efficiency or composure.
• Be available at your desk, maintaining punctuality and attendance at all scheduled times.
• Remain positive and professional in all customer interactions.
• Flexibility to cross train as requested.

Conoscenze

Customer service

Call center

Verbal communication

Active listening

Independence

Must be 18+

Background check

Descrizione del lavoro

Five Star Solutions is seeking individuals to answer incoming customer calls regarding goods and services with a professional, helpful attitude. This work-at-home role is BYOD and available to residents of multiple US states, including West Virginia.

Responsibilities include following scripts, identifying customer needs, providing solutions, and opportunities to upsell. Must be 18+, able to work independently, and pass a background check. Training is provided.