Remote Inbound Customer Support Pro

MCI Careers; Killeen (TX); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth Opportunities

Fun, Engaging Work Environment

Job summary

MCI Careers is hiring a Customer Support Agent in Killeen, Texas. This role involves engaging customers nationwide, resolving technical issues, and promoting services while ensuring a best-in-class customer experience. Candidates must have strong communication skills, the ability to troubleshoot, and be able to work well in a team-oriented environment. MCI offers competitive compensation, paid time off, health benefits, and numerous incentives for its employees. Join MCI for a rewarding career focused on customer satisfaction.

Qualifications

• Must be 18+ years old.
• Reliable and punctual with strong organizational skills.
• Ability to multi-task and self-manage in a fast-paced environment.

Responsibilities

• Handle inbound and outbound customer interactions courteously.
• Deliver first-call resolution via problem solving and effective call handling.
• Accurately document customer claims in company systems.

Skills

Excellent written and verbal communication skills

Ability to type 20+ words per minute accurately

Basic knowledge of Microsoft Office

Strong troubleshooting and problem-solving skills

Customer service oriented

Strong organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Windows operating system

Job description

MCI Careers is hiring a Customer Support Agent in Killeen, Texas. This role involves engaging customers nationwide, resolving technical issues, and promoting services while ensuring a best-in-class customer experience. Candidates must have strong communication skills, the ability to troubleshoot, and be able to work well in a team-oriented environment. MCI offers competitive compensation, paid time off, health benefits, and numerous incentives for its employees. Join MCI for a rewarding career focused on customer satisfaction.