Remote Banking Support Specialist

MCI Careers; Killeen (TX); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth

Fun, Engaging Work Environment

Job summary

MCI Careers is hiring for a Customer Service Representative in Killeen, Texas. This role involves handling various customer inquiries related to banking and requires 3 years of call center experience and a high school diploma. MCI offers a competitive compensation package, including health benefits, paid time off, and opportunities for career growth. The ideal candidate is motivated, reliable, and customer-focused. Join MCI and contribute to delivering exceptional customer experiences.

Qualifications

• Must be at least 18 years old.
• Minimum of 3 years of call center experience.
• At least 1 year in a customer service role.
• Typing speed of 30–45 WPM.
• Fluent in English (spoken and written).
• Reliable and punctual.

Responsibilities

• Handle inbound calls, emails, and live chats.
• Understand customer needs and provide effective solutions.
• Escalate complex issues appropriately.
• Accurately document interactions in CRM systems.

Skills

Strong communication skills

Multitasking

Customer-focused attitude

Problem-solving abilities

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

CRM systems

Job description

MCI Careers is hiring for a Customer Service Representative in Killeen, Texas. This role involves handling various customer inquiries related to banking and requires 3 years of call center experience and a high school diploma. MCI offers a competitive compensation package, including health benefits, paid time off, and opportunities for career growth. The ideal candidate is motivated, reliable, and customer-focused. Join MCI and contribute to delivering exceptional customer experiences.