Call Center Sales Pro — Incentives & Training

MCI Careers; Killeen (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Paid Training

Job summary

MCI Careers in Killeen, Texas, is looking for a dedicated Customer Service Representative to handle inbound and outbound calls. The ideal candidate is 18+ with a high school diploma and strong communication skills, both verbal and written. Responsibilities include resolving customer issues, processing orders, and maintaining customer accounts. This role offers varied benefits including health coverage and paid time off. Join MCI and thrive in a dynamic, customer-focused environment.

Qualifications

• Must be 18 years or older.
• Dependable, punctual, and self-motivated.
• Comfortable in a fast-paced environment.

Responsibilities

• Handle inbound and outbound calls professionally.
• Use product knowledge to recommend solutions.
• Collaborate with internal teams to resolve issues.

Skills

Strong verbal and written communication skills

Customer-focused with empathy

Typing speed of 20+ WPM

Basic proficiency in Microsoft Office

Skilled in conflict resolution

Ability to multitask

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel, Outlook, PowerPoint)

Windows operating systems

Job description

MCI Careers in Killeen, Texas, is looking for a dedicated Customer Service Representative to handle inbound and outbound calls. The ideal candidate is 18+ with a high school diploma and strong communication skills, both verbal and written. Responsibilities include resolving customer issues, processing orders, and maintaining customer accounts. This role offers varied benefits including health coverage and paid time off. Join MCI and thrive in a dynamic, customer-focused environment.