Customer Success Agent Inbound & Outbound Support

MCI; Killeen (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Paid Training

Fun, Engaging Work Environment

Job summary

MCI in Killeen, TX is seeking Call Center Agents to provide exceptional service for inbound and outbound customer inquiries. Candidates will become part of a growing team with opportunities for advancement.

In this role, you will engage with customers, resolve their issues, and promote products. Strong communication and problem-solving skills are essential. Join a company that invests in your future with comprehensive training and a supportive work environment.

Qualifications

• Must be 18 years of age or older.
• Ability to type swiftly and accurately (20+ words a minute).
• Ability to evaluate, troubleshoot, and follow-up on customer issues.

Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Ensure first call resolution through problem-solving and effective call handling.
• Accurately document and process customer claims.

Skills

Organizational skills

Written communication skills

Oral communication skills

Conflict resolution

Problem-solving

Time management

Customer service orientation

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI in Killeen, TX is seeking Call Center Agents to provide exceptional service for inbound and outbound customer inquiries. Candidates will become part of a growing team with opportunities for advancement.

In this role, you will engage with customers, resolve their issues, and promote products. Strong communication and problem-solving skills are essential. Join a company that invests in your future with comprehensive training and a supportive work environment.