Entry-Level Tech Support Pro (Remote-Eligible)

MCI Careers; Killeen (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Paid Training

Incentives & Rewards

Job summary

MCI Careers is looking for a Technical Support Representative in Killeen, Texas. This entry-level position involves handling inbound phone interactions with both residential and business customers, troubleshooting account issues, and providing general customer service.

You will receive on-the-job paid training and will be considered highly reliable with excellent communication skills. MCI offers a rich benefits package including health benefits, paid time off, and incentives for a team-oriented culture.

Qualifications

• Must be 18 years of age or older.
• Ability to type swiftly and accurately (20+ words a minute).
• Highly reliable with the ability to maintain regular attendance and punctuality.
• Aptitude for conflict resolution and negotiation.
• Ability to evaluate and troubleshoot customer issues.

Responsibilities

• Handle inbound and outbound contacts professionally.
• Ensure first call resolution through effective problem solving.
• Accurately document and process customer claims.
• Attend meetings and training for ongoing education.
• Adhere to attendance and work schedule requirements.

Skills

Organizational skills

Written communication skills

Oral communication skills

Customer service orientation

Problem-solving

Team orientation

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI Careers is looking for a Technical Support Representative in Killeen, Texas. This entry-level position involves handling inbound phone interactions with both residential and business customers, troubleshooting account issues, and providing general customer service.

You will receive on-the-job paid training and will be considered highly reliable with excellent communication skills. MCI offers a rich benefits package including health benefits, paid time off, and incentives for a team-oriented culture.