Dynamic Call Center Agent — Inbound & Outbound Support

MCI Careers; Killeen (TX); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth

Paid Training

Job summary

MCI Careers is seeking a Call Center Agent in Killeen, Texas, to assist with inbound and outbound customer service calls. This role includes resolving customer inquiries and promoting products or services. The company offers comprehensive training and significant advancement opportunities in various roles.

Ideal candidates possess strong communication skills and a customer-oriented mindset. MCI offers competitive pay, paid time off, health benefits, and a supportive work culture.

Qualifications

• Must be 18 years of age or older.
• The ability to type swiftly and accurately (20+ words a minute).
• Basic understanding of Windows operating system.
• Highly reliable with the ability to maintain regular attendance and punctuality.

Responsibilities

• Handle inbound and outbound calls for customer service and sales.
• Ensure first call resolution and assist customers with inquiries.
• Resolve support issues and sell new products and services.

Skills

Excellent organizational skills

Oral communication

Conflict resolution

Customer service oriented

Ability to multi-task

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI Careers is seeking a Call Center Agent in Killeen, Texas, to assist with inbound and outbound customer service calls. This role includes resolving customer inquiries and promoting products or services. The company offers comprehensive training and significant advancement opportunities in various roles.

Ideal candidates possess strong communication skills and a customer-oriented mindset. MCI offers competitive pay, paid time off, health benefits, and a supportive work culture.