Customer Service Agent – Growth & Perks

MCI; Killeen (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth

Paid Training

Fun, Engaging Work Environment

Job summary

MCI is actively seeking Customer Service Agents in Killeen, TX. This role focuses on handling inbound calls, resolving customer issues, and building relationships while representing recognized brands.

Candidates should possess strong communication skills, a high school diploma, and a customer-first mindset. MCI offers a competitive salary, comprehensive health benefits, and opportunities for career growth.

Qualifications

• Must be 18 years or older.
• Ability to type at least 20 WPM.
• Reliable attendance and punctuality.
• Team-oriented with a drive to succeed in a fast-paced environment.

Responsibilities

• Handle inbound and outbound calls in a professional and friendly manner.
• Resolve customer issues efficiently, aiming for first-call resolution.
• Research and coordinate with other departments to resolve complex inquiries.
• Accurately document customer interactions and claims.

Skills

Strong communication skills

Organizational skills

Problem-solving skills

Customer-first mindset

Education

High school diploma or equivalent

Tools

Basic knowledge of Microsoft Office

Windows OS

Job description

MCI is actively seeking Customer Service Agents in Killeen, TX. This role focuses on handling inbound calls, resolving customer issues, and building relationships while representing recognized brands.

Candidates should possess strong communication skills, a high school diploma, and a customer-first mindset. MCI offers a competitive salary, comprehensive health benefits, and opportunities for career growth.