Entry-Level Customer Support & Tech Helpdesk Specialist

MCI Careers; Killeen (TX); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth Opportunities

Incentives & Rewards

Paid Training

Job summary

MCI Careers is seeking Customer Service Agents in Killeen, Texas to support inbound customer service for commercial and public sector clients. You will resolve inquiries, assist customers, and ensure an outstanding experience.

Ideal candidates will possess strong communication skills and a customer service orientation. MCI offers competitive compensation, benefits, and numerous opportunities for growth within the company.

Qualifications

• Must be 18 years of age or older.
• Experience with data-entry utilizing a computer.
• The ability to read and speak English fluently.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite.
• The ability to thrive in a fast-paced environment.

Responsibilities

• Handle inbound and outbound contacts professionally.
• Resolve customer issues and provide support.
• Document and process customer claims accurately.
• Follow all required scripts, policies, and procedures.

Skills

Excellent organizational skills

Written and oral communication skills

Customer service orientation

Problem-solving skills

Ability to multi-task

Education

High school diploma or equivalent

Tools

Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

Job description

MCI Careers is seeking Customer Service Agents in Killeen, Texas to support inbound customer service for commercial and public sector clients. You will resolve inquiries, assist customers, and ensure an outstanding experience.

Ideal candidates will possess strong communication skills and a customer service orientation. MCI offers competitive compensation, benefits, and numerous opportunities for growth within the company.