Remote Inbound Customer Support Associate (Upsell Focus)

Five Star Solutions; Pennsylvania; Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid Training

Shift Differential

Job summary

Five Star Solutions is seeking friendly, customer-focused individuals to handle inbound calls from shoppers and clients, delivering high-quality service with a professional attitude. This BYOD role enables work-at-home in specified US states, including Pennsylvania.

Responsibilities include following scripts, identifying needs, researching and offering solutions, and opportunities to upsell. Paid training, shift differentials, and full-time or part-time options are available.

Qualifications

• 3–6 months customer service experience preferred
• 3–6 months call center experience a plus
• Basic computer skills
• Quick learner and able to work independently
• Strong phone and verbal communication with active listening
• Must be 18 years of age
• A background check required by state and federal laws

Responsibilities

• Manage large amounts of inbound calls in a timely manner
• Follow communication scripts when handling different topics
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Seize opportunities to upsell products when they arise
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Skills

Phone skills

Verbal communication

Active listening

Customer service

Computer skills

Independent worker

18+ years

Background check

Job description

Five Star Solutions is seeking friendly, customer-focused individuals to handle inbound calls from shoppers and clients, delivering high-quality service with a professional attitude. This BYOD role enables work-at-home in specified US states, including Pennsylvania.

Responsibilities include following scripts, identifying needs, researching and offering solutions, and opportunities to upsell. Paid training, shift differentials, and full-time or part-time options are available.