Remote Customer Service Specialist - Inbound & Upsell

Five Star Solutions; Pittsburgh (Allegheny County); Remote; USD 17,000 - 24,000; Full time

Job summary

Five Star Solutions is seeking customer‑focused individuals who enjoy helping others by answering inbound calls about goods and services, delivering high‑quality service with a friendly, professional attitude. This BYOD, work‑at‑home position is available to residents in the United States (state coverage listed in job ad).

You will follow scripts, identify customer needs, research and provide solutions, and be ready to upsell when the opportunity arises.

Qualifications

• 3–6 months of customer service or support experience preferred.
• 3–6 months call center or office background is a plus.
• Basic computer skills.
• Able to work independently.
• Strong phone and verbal communication with active listening.
• Must be 18 years of age.
• Background check required by state and federal laws.

Responsibilities

• Manage large amounts of inbound calls promptly.
• Follow scripts when handling topics.
• Identify needs, clarify information, research and provide solutions.
• Access company resources to accurately handle the call.
• Upsell products when opportunities arise.
• Switch between tasks without loss of efficiency.
• Be at your desk with punctuality and attendance.
• Remain positive and professional in all interactions.
• Cross-train as requested.

Skills

Customer service experience

Call center experience

Basic computer skills

Quick learner

Verbal communication

Active listening

18+ years old

Job description

Five Star Solutions is seeking customer‑focused individuals who enjoy helping others by answering inbound calls about goods and services, delivering high‑quality service with a friendly, professional attitude. This BYOD, work‑at‑home position is available to residents in the United States (state coverage listed in job ad).

You will follow scripts, identify customer needs, research and provide solutions, and be ready to upsell when the opportunity arises.