Remote Inbound Customer Support Agent – Upsell Focus

Five Star Solutions; Tennessee; Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Shift differential

Job summary

Five Star Solutions is seeking individuals to answer customer inquiries about goods and services via phone, delivering high-quality service with a helpful attitude. The role focuses on debit card incentives, orders, and balances, with BYOD and work-from-home across multiple states.

Responsibilities include handling inbound calls, following scripts, identifying needs, researching solutions, and upselling where appropriate. Requires 18+ and background check compliance.

Qualifications

• 3–6 months customer service or support experience preferred.
• 3–6 months call center or office background experience a plus.
• Basic computer skills.
• Quick learner and able to work independently.
• Strong phone and verbal communication skills along with active listening.
• Must be 18 years of age.
• A background check applicable with state and federal laws will be required.

Responsibilities

• Manage large amounts of inbound calls in a timely manner.
• Follow communication scripts when handling different topics.
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives.
• Access company and client resources provided to accurately handle the call.
• Seize opportunities to upsell products when they arise.
• Be available at your desk, maintaining punctuality and attendance at all scheduled times.
• Remain positive and professional in all customer interactions.
• Flexibility to cross train as requested.

Skills

Strong phone & verbal communication

Active listening

Basic computer skills

Quick learner

Work independently

Customer service experience

Job description

Five Star Solutions is seeking individuals to answer customer inquiries about goods and services via phone, delivering high-quality service with a helpful attitude. The role focuses on debit card incentives, orders, and balances, with BYOD and work-from-home across multiple states.

Responsibilities include handling inbound calls, following scripts, identifying needs, researching solutions, and upselling where appropriate. Requires 18+ and background check compliance.