Remote Inbound Customer Support Specialist Upsell

Five Star Solutions; Missouri; Remote; USD 17,000 - 24,000; Full time

Job summary

Five Star Solutions is seeking agents to handle customer inquiries via phone for goods and services, delivering high-quality service with a professional attitude. This BYOD, work-at-home role requires reliable internet, a dedicated workspace, and the ability to work on a flexible schedule.

Responsibilities include managing high call volumes, following scripts, identifying needs, and offering solutions. Training is provided; position offers 20–40 hours weekly, full or part-time temporary status.

Qualifications

• 3–6 months customer service or customer support experience preferred.
• 3–6 months call center or office background experience a plus.
• Background check applicable with state and federal laws will be required.

Responsibilities

• Manage large amounts of inbound calls in a timely manner.
• Follow communication scripts when handling different topics.
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives.
• Access company and client resources provided to accurately handle the call.
• Seize opportunities to upsell products when they arise.
• Be available at your desk, maintaining punctuality and attendance at all scheduled times.
• Remain positive and professional in all customer interactions.
• Flexibility to cross train as requested.

Skills

Customer service

Call center

Basic computer skills

Active listening

Verbal communication

18+ years

Background check

Job description

Five Star Solutions is seeking agents to handle customer inquiries via phone for goods and services, delivering high-quality service with a professional attitude. This BYOD, work-at-home role requires reliable internet, a dedicated workspace, and the ability to work on a flexible schedule.

Responsibilities include managing high call volumes, following scripts, identifying needs, and offering solutions. Training is provided; position offers 20–40 hours weekly, full or part-time temporary status.