Remote Inbound Customer Support Specialist with Upsell

Talentify; Detroit (MI); Remote; USD 19,000 - 22,000; Full time

Benefits offered by this job

Paid training

BYOD compatible work

Job summary

Five Star Call Centers is seeking associates to handle inbound customer calls and inquiries about goods and services for client companies. This BYOD role requires your own equipment and workspace, with strict internet and setup standards to ensure secure, reliable connections.

You will follow scripts, identify needs, and provide solutions while aiming to upsell where appropriate. Training is paid, and shifts run 7:00am–7:00pm CST, with options for full-time or part-time schedules.

Qualifications

• 3–6 months customer service or customer support experience preferred.
• 3–6 months call center or office background experience a plus.
• Basic computer skills.
• Quick learner and able to work independently.
• Strong phone and verbal communication skills along with active listening.
• Must be 18 years of age.
• A background check applicable with state and federal laws will be required.

Responsibilities

• Manage large amounts of inbound calls in a timely manner.
• Follow communication scripts when handling different topics.
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives.
• Access company and client resources provided to accurately handle the call.
• Seize opportunities to upsell products when they arise.
• Skillfully change from one task to another without loss of efficiency or composure.
• Be available at your desk, maintaining punctuality and attendance at all scheduled times.
• Remain positive and professional in all customer interactions.
• Flexibility to cross train as requested.

Skills

Customer service

Call center experience

Verbal communication

Active listening

Independence

18+ years old

Job description

Five Star Call Centers is seeking associates to handle inbound customer calls and inquiries about goods and services for client companies. This BYOD role requires your own equipment and workspace, with strict internet and setup standards to ensure secure, reliable connections.

You will follow scripts, identify needs, and provide solutions while aiming to upsell where appropriate. Training is paid, and shifts run 7:00am–7:00pm CST, with options for full-time or part-time schedules.