Remote Customer Support Specialist (Upsell Focus)

Remote Jobs; Des Moines (IA); Remote; USD 17,000 - 24,000; Full time

Job summary

Five Star Solutions is seeking customer service representatives to handle inbound calls from customers about debit card incentives, orders, and balances. This BYOD, work-at-home role requires reliable internet, dedicated workspace, and strong communication skills.

Shifts run 7:00am–9:00pm CST, Mon–Fri and every other weekend. Training is paid. Pay is $15 per hour with a small night/weekend differential.

Qualifications

• Previous 3-6 months customer service or customer support experience preferred
• Previous 3-6 months call center or office background experience a plus
• Basic computer skills
• Quick learner and able to work independently
• Strong phone and verbal communication skills along with active listening
• Must be 18 years of age
• A background check applicable with state and federal laws will be required

Responsibilities

• Manage large amounts of inbound calls in a timely manner
• Follow communication "scripts" when handling different topics
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Seize opportunities to upsell products when they arise
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Skills

Phone/Verbal communication

18+ years old

Background check

Customer service experience

Call center experience

Basic computer skills

Quick learner

Job description

Five Star Solutions is seeking customer service representatives to handle inbound calls from customers about debit card incentives, orders, and balances. This BYOD, work-at-home role requires reliable internet, dedicated workspace, and strong communication skills.

Shifts run 7:00am–9:00pm CST, Mon–Fri and every other weekend. Training is paid. Pay is $15 per hour with a small night/weekend differential.