Remote Inbound Customer Support Associate

Velera; Northern (KY); Hybrid; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical with telemedicine

Dental and Vision

Paid Time Off (PTO)

401k with employer match

HSA with company contributions

Tuition Reimbursement

Wellness program

12 Paid Holidays

Job summary

Velera is seeking an Inbound Customer Service Representative to work remotely in the United States. You will handle member inquiries, navigate systems, and maintain a high level of service while meeting performance targets.

The ideal candidate has a high school diploma, strong communication skills in English, and comfort with basic software (Word, Excel, Outlook). Remote-friendly with shifts, differential pay, and bonus opportunities are offered.

Qualifications

• High school diploma or equivalent required; some college or post-secondary education desirable.
• Strong customer service skills and ability to communicate clearly in English.
• Ability to navigate computer tools and provide courteous, efficient support to members.

Responsibilities

• Take incoming calls from members and assist with inquiries.
• Navigate systems and resources to address member needs.
• Maintain a high level of service and meet performance targets.
• Demonstrate calm, professional demeanor in challenging situations.

Skills

Customer service

Verbal communication

Written communication

Reading comprehension

Basic computer skills

Education

High school diploma or equivalent

Tools

Word

Excel

Outlook

Job description

Velera is seeking an Inbound Customer Service Representative to work remotely in the United States. You will handle member inquiries, navigate systems, and maintain a high level of service while meeting performance targets.

The ideal candidate has a high school diploma, strong communication skills in English, and comfort with basic software (Word, Excel, Outlook). Remote-friendly with shifts, differential pay, and bonus opportunities are offered.