Inbound Customer Service Representative- Remote

Velera; United States; Remote; USD 30,000 - 36,000; Full time

Benefits offered by this job

Competitive wages

Medical with telemedicine

Dental and Vision

401k (with employer match)

Health Savings Accounts (HSA)

Mental Health and well-being EAP

Wellness program

Job summary

Velera is seeking a full-time Contact Center Agent I to provide efficient service to Credit Union employees and members. The role is remote and includes maintaining performance targets while navigating tools to address inquiries.

Qualifications include a high school diploma or equivalent. Benefits include competitive wages, medical and dental coverage, 401k with employer match, and Community Volunteer Time Off.

Qualifications

• High school diploma or equivalent.

Responsibilities

• Takes incoming calls and addresses member inquiries.
• Maintains performance targets and service levels.
• Participates in training to increase product knowledge.

Education

High school diploma or equivalent

Job description

Remote Full-time $30k – $36k

The Opportunity

The Contact Center Agent I will be responsible for applying knowledge of Velera’s organization and products to provide courteous and efficient service to Credit Union employees and or Credit Union members. In addition, the Contact Center Agent I will be accountable for meeting performance targets and requirements for agent advancement via career path.

Day in the Life

• Takes incoming calls from members.
• Navigates tools and resources to properly address member inquiries.
• Maintains a high level of service with members and meets performance targets.
• Maintains composure and demonstrates a calm, professional position while adapting to difficult situations.
• Develops and maintains productive working relationships with team members.
• Promotes and maintains a positive, professional image of Velera's Call Centers.
• Participates in product and procedure training in classroom, on the job training, and reviews all available manuals and resources to acquire and increase product knowledge.

Qualifications

High school diploma or equivalent.

Benefits

• Competitive wages
• Medical with telemedicine
• Dental and Vision
• Basic and Optional Life Insurance
• Community Volunteer Time Off
• Company Paid Disability Insurance
• 401k (with employer match)
• Health Savings Accounts (HSA) with company provided contributions
• Mental Health and Well-being: Employee Assistance Program (EAP)
• Wellness program

Pay Equity

$15.00 - $18.03. Actual Pay will be adjusted based on experience and other job-related factors permitted by law.

Legal Statements

Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

Velera is an E-Verify Employer. Review the E-Verify Poster here. For information regarding your Right To Work, please click here.

This role is currently not eligible for sponsorship.

As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at [e-mail] for assistance.