Remote Inbound Support Specialist – Member Care

Velera; United States; Remote; USD 30,000 - 36,000; Full time

Benefits offered by this job

Competitive wages

Medical with telemedicine

Dental and Vision

401k (with employer match)

Health Savings Accounts (HSA)

Mental Health and well-being EAP

Wellness program

Job summary

Velera is seeking a full-time Contact Center Agent I to provide efficient service to Credit Union employees and members. The role is remote and includes maintaining performance targets while navigating tools to address inquiries.

Qualifications include a high school diploma or equivalent. Benefits include competitive wages, medical and dental coverage, 401k with employer match, and Community Volunteer Time Off.

Qualifications

• High school diploma or equivalent.

Responsibilities

• Takes incoming calls and addresses member inquiries.
• Maintains performance targets and service levels.
• Participates in training to increase product knowledge.

Education

High school diploma or equivalent

Job description

Velera is seeking a full-time Contact Center Agent I to provide efficient service to Credit Union employees and members. The role is remote and includes maintaining performance targets while navigating tools to address inquiries.

Qualifications include a high school diploma or equivalent. Benefits include competitive wages, medical and dental coverage, 401k with employer match, and Community Volunteer Time Off.