Remote Banking Support Specialist

Alorica Inc.; United States; Remote; USD 45,847,000 - 57,033,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

Paid time off

Flexible pay options (daily or weekly)

Job summary

Alorica Inc. is seeking a full-time customer service professional in the United States to help customers solve problems and improve their experience with our financial services product.

You will listen, diagnose issues, and guide customers to clear resolutions, while keeping accurate records and offering related services. The role emphasizes strong communication, calm under pressure, and a genuine care for customers.

Qualifications

• High school diploma or GED is required.
• At least 6 months of banking experience.
• At least 6 months of call center experience.

Responsibilities

• Guide customers through questions or challenges with the product or service.
• Listen actively to understand the root cause and provide solutions.
• Record detailed call information for auditing and follow-up.
• Maintain and update customer records for accuracy.
• Identify opportunities to introduce customers to new or enhanced services.
• Provide recommendations to enhance the customer experience.

Skills

Banking experience

Call center experience

Education

High school diploma or GED

Job description

Alorica Inc. is seeking a full-time customer service professional in the United States to help customers solve problems and improve their experience with our financial services product.

You will listen, diagnose issues, and guide customers to clear resolutions, while keeping accurate records and offering related services. The role emphasizes strong communication, calm under pressure, and a genuine care for customers.