Remote Inbound Customer Support Specialist

Talentify; Evansville (IN); Remote; USD 19,000 - 21,000; Full time

Benefits offered by this job

Paid Training

Remote work

Shift differential

Job summary

Five Star Call Centers is hiring remotely for agents to handle inbound customer calls about goods and services, delivering high-quality service with a professional attitude. This BYOD role requires internet, dedicated workspace, and computer setup.

You'll follow scripts, identify needs, research solutions, and may upsell where appropriate. The position offers flexible shifts, paid training, and a focus on reliable attendance.

Qualifications

• Previous 3-6 months customer service or customer support experience preferred
• Previous 3-6 months call center or office background experience a plus
• Basic computer skills
• Quick learner and able to work independently
• Strong phone and verbal communication skills along with active listening
• Must be 18 years of age
• A background check applicable with state and federal laws will be required

Responsibilities

• Manage large amounts of inbound calls in a timely manner
• Follow communication 'scripts' when handling different topics
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Seize opportunities to upsell products when they arise
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Skills

Phone communication

Active listening

Quick learner

Independent worker

Tools

Basic computer skills

Job description

Five Star Call Centers is hiring remotely for agents to handle inbound customer calls about goods and services, delivering high-quality service with a professional attitude. This BYOD role requires internet, dedicated workspace, and computer setup.

You'll follow scripts, identify needs, research solutions, and may upsell where appropriate. The position offers flexible shifts, paid training, and a focus on reliable attendance.