Remote Inbound Customer Support Specialist

Five Star Solutions; Michigan; Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health insurance

Job summary

Five Star Solutions is seeking customer-focused individuals to handle high-volume inbound calls about goods and services, following scripts, identifying needs, and providing accurate information with a professional attitude. This Bring Your Own Device work-from-home role is nationwide in the United States, including Michigan, with shifts 7:00am–9:00pm CST.

Typical hours are 20–40 per week; training is provided.

Qualifications

• 3–6 months customer service or customer support experience preferred
• 3–6 months call center or office background experience a plus
• Basic computer skills
• Quick learner and able to work independently
• Strong phone and verbal communication skills along with active listening
• Must be 18 years of age
• Background check applicable with state and federal laws will be required

Responsibilities

• Manage large amounts of inbound calls in a timely manner
• Follow communication scripts when handling different topics
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Seize opportunities to upsell products when they arise
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Skills

Customer service

Verbal communication

Active listening

Self-motivation

Tools

Basic computer skills

Job description

Five Star Solutions is seeking customer-focused individuals to handle high-volume inbound calls about goods and services, following scripts, identifying needs, and providing accurate information with a professional attitude. This Bring Your Own Device work-from-home role is nationwide in the United States, including Michigan, with shifts 7:00am–9:00pm CST.

Typical hours are 20–40 per week; training is provided.