Remote Holiday Customer Support Associate

Five Star Solutions; Chesapeake (VA); Remote; USD 16,000 - 23,000; Part time

Job summary

Five Star Solutions is seeking customer service representatives to handle inbound and outbound calls, inquiries about products and services, across phone, email and chat, from home.

This BYOD role requires you to provide equipment and a dedicated workspace, with verified internet and a quiet setup. Training is provided, and shifts run 8:00am–10:00pm EST, Mon-Fri with every other weekend, plus a $1/hr night/weekend differential.

Qualifications

• Previous 3-6 months customer service experience preferred
• Previous 3-6 months call center or office background experience a plus
• Basic computer skills
• Quick learner and able to work independently
• Strong phone and verbal communication skills along with active listening
• Must be 18years of age
• A background check applicable with state and federal laws will berequired

Responsibilities

• Manage large amounts of inbound or outbound calls in a timely manner
• In this role, you'll take the lead in addressing customer questions and concerns on all products and services through multiple communication channels such as phone, email and/or chat
• Follow communication "scripts" when handling different topics
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Seize opportunities to upsell products when they arise
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Job description

Five Star Solutions is seeking customer service representatives to handle inbound and outbound calls, inquiries about products and services, across phone, email and chat, from home.

This BYOD role requires you to provide equipment and a dedicated workspace, with verified internet and a quiet setup. Training is provided, and shifts run 8:00am–10:00pm EST, Mon-Fri with every other weekend, plus a $1/hr night/weekend differential.