Remote Inbound Customer Care Specialist

MCI; Dallas (TX); Hybrid; USD 40,000 - 52,000; Full time

Job summary

MCI in Dallas, TX is hiring Customer Care Representatives to support inbound service projects for a range of clients including government programs and well-known brands. You will identify customer needs, research and resolve issues, and suggest new products and services to improve the customer experience.

If you are a patient, empathetic communicator who enjoys helping others and solving problems, this role offers training, a collaborative team, and opportunities to grow within a growing

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent written and verbal communication skills.
• Ability to type at least 20 words per minute.
• Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Familiarity with Windows operating systems.
• Dependable and punctual with a strong work ethic.
• Strong problem-solving and follow-up skills.
• Conflict resolution and negotiation abilities.
• Customer-focused: empathetic, patient, and responsive.
• Able to multitask, stay organized, and self-manage.
• Comfortable in fast-paced, dynamic environment.
• Excellent interpersonal skills and a collaborative mindset.

Responsibilities

• Handle inbound and outbound calls in a courteous, timely, and professional manner
• Resolve customer concerns with a focus on first-call resolution
• Research internal systems to locate missing information and collaborate with other departments as needed
• Accurately document customer interactions and claims
• Use training and knowledge base tools to answer questions while following scripts, policies, and procedures
• Maintain confidentiality and handle sensitive information with care
• Escalate complex issues to the appropriate team or supervisor
• Stay current with program updates by attending training sessions and reviewing new materials
• Meet all attendance and scheduling requirements

Skills

Customer-focused

Empathetic communication

Multitasking

Conflict resolution

Time management

Team player

Problem solving

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows OS

Job description

MCI in Dallas, TX is hiring Customer Care Representatives to support inbound service projects for a range of clients including government programs and well-known brands. You will identify customer needs, research and resolve issues, and suggest new products and services to improve the customer experience.

If you are a patient, empathetic communicator who enjoys helping others and solving problems, this role offers training, a collaborative team, and opportunities to grow within a growing