Inbound Customer Care Rep — Entry Level (Tech & Sales)

MCI; Farmers Branch (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Paid Training

Job summary

MCI, a leading tech-enabled business services company, is hiring Customer Service Representatives in Dallas, TX. You'll be responsible for handling inbound inquiries, troubleshooting customer disputes, and providing exceptional customer service.

This entry-level role offers competitive compensation based on experience, with opportunities for paid training, incentives, and comprehensive benefits. Ideal candidates are reliable, have strong communication skills, and a drive to succeed.

Qualifications

• Must be 18 years of age or older.
• Experience with data-entry utilizing a computer.
• The ability to read and speak English fluently.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Highly reliable with the ability to maintain regular attendance and punctuality.

Responsibilities

• Handle inbound and outbound contacts professionally.
• Understand customer needs and resolve issues.
• Document and process customer claims accurately.
• Answer customer questions based on knowledge base.
• Comply with scripts and policies.

Skills

Communication skills

Customer service orientation

Organizational skills

Problem solving

Multi-tasking

Technical support experience

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI, a leading tech-enabled business services company, is hiring Customer Service Representatives in Dallas, TX. You'll be responsible for handling inbound inquiries, troubleshooting customer disputes, and providing exceptional customer service.

This entry-level role offers competitive compensation based on experience, with opportunities for paid training, incentives, and comprehensive benefits. Ideal candidates are reliable, have strong communication skills, and a drive to succeed.