Inbound Customer Care Specialist

MCI; Dallas (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Career Growth

Paid Training

Job summary

MCI is looking for a Customer Service Representative in Dallas, TX, to support inbound customer service for both commercial and public sector clients. The role involves troubleshooting inquiries, assisting callers, and professionally representing several leading brands.

Candidates must be 18+, possess a high school diploma, and demonstrate excellent communication, organizational, and technical skills. Full-time employees are eligible for comprehensive health benefits after 60 days and earn PTO while participating in incentive programs.

Qualifications

• 18 years of age or older.
• Experience with data entry utilizing a computer.
• Fluent in English, both written and spoken.
• Reliable internet connection required.

Responsibilities

• Handle inbound and outbound contacts professionally.
• Resolve customer issues by understanding their needs.
• Documen customer claims accurately in systems.
• Attend meetings and training sessions.

Skills

Customer service orientation

Organizational skills

Written and verbal communication skills

Basic Microsoft Office knowledge

Conflict resolution

Ability to multi-task

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI is looking for a Customer Service Representative in Dallas, TX, to support inbound customer service for both commercial and public sector clients. The role involves troubleshooting inquiries, assisting callers, and professionally representing several leading brands.

Candidates must be 18+, possess a high school diploma, and demonstrate excellent communication, organizational, and technical skills. Full-time employees are eligible for comprehensive health benefits after 60 days and earn PTO while participating in incentive programs.