Customer Experience Agent – Inbound/Outbound Support

MCI; Farmers Branch (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Paid Training

Incentives & Rewards

Job summary

MCI, a leading tech-enabled business services company, seeks enthusiastic Call Centre Agents in Dallas, TX. In this role, you will handle inbound interactions, deliver exceptional service, and resolve inquiries efficiently.

The ideal candidate is motivated, team-oriented, and capable of multitasking in a fast-paced environment. Benefits include flexible scheduling, comprehensive health coverage, and opportunities for professional growth.

Qualifications

• Must be 18 years or older.
• Strong customer service background preferred.
• Able to work in a fast-paced and dynamic environment.

Responsibilities

• Handle inbound and outbound calls professionally.
• Resolve customer issues efficiently.
• Accurately document customer interactions.

Skills

Strong verbal, written, and organizational communication skills

Customer-focused with empathy and professionalism

Problem-solving and conflict resolution skills

Ability to multitask and self-manage

Typing speed of at least 20 words per minute

Education

High school diploma or equivalent

Tools

Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)

Familiarity with Windows operating systems

Job description

MCI, a leading tech-enabled business services company, seeks enthusiastic Call Centre Agents in Dallas, TX. In this role, you will handle inbound interactions, deliver exceptional service, and resolve inquiries efficiently.

The ideal candidate is motivated, team-oriented, and capable of multitasking in a fast-paced environment. Benefits include flexible scheduling, comprehensive health coverage, and opportunities for professional growth.