Remote Customer Care Specialist

MCI Military Recruitment; Tampa (FL); Remote; USD 30,000 - 40,000; Full time

Benefits offered by this job

PTO & Holidays

Cash incentives and rewards

Health benefits

Retirement plan

Disability insurance

Life insurance

Supplemental insurance

Career growth

Paid training

Casual dress code

Job summary

MCI is seeking a Customer Service Representative to handle inquiries, provide accurate information, and resolve issues, delivering a positive customer experience across on-site and remote teams. You will manage accounts, identify upgrades, and maintain professionalism in a fast-paced setting.

Join a team that values reliability, collaboration, and excellent communication, with opportunities for training, growth, and long-term career development at MCI locations nationwide.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent required.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Highly reliable with regular attendance and punctuality.
• The ability to evaluate, troubleshoot, and follow-up on customer issues.
• An aptitude for conflict resolution, problem solving and negotiation.
• Must be customer service oriented (empathetic, responsive, patient, and conscientious).
• Ability to multi-task, stay focused and self-manage.
• Strong team orientation and customer focus.
• The ability to thrive in a fast-paced environment where change and ambiguity prevalent.
• Excellent interpersonal skills and the ability to build relationships with your team and customers.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Recognize sales opportunity and apply sales skills to upgrade
• Explain and position theproducts and processes with customers
• Appropriately escalated customer dissatisfaction with managerial team
• Ensure first call resolution through problems solving and effective call handling

Skills

18+ age

High School Diploma

Typing 20 wpm

Microsoft Office

Windows OS

Communication Skills

Customer Service

Multi-tasking

Team Orientation

Problem Solving

Conflict Resolution

Customer Focus

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI is seeking a Customer Service Representative to handle inquiries, provide accurate information, and resolve issues, delivering a positive customer experience across on-site and remote teams. You will manage accounts, identify upgrades, and maintain professionalism in a fast-paced setting.

Join a team that values reliability, collaboration, and excellent communication, with opportunities for training, growth, and long-term career development at MCI locations nationwide.