Remote Implementation Specialist I

Bazeta; United States; Remote; USD 62,000 - 90,000; Full time

Benefits offered by this job

Health coverage

Remote-first

Equity / ESPP

Tech stipends

Job summary

Affirm is seeking an Implementation Support Specialist I to help onboard retail partners, guiding them through integration and providing rapid issue resolution. You will work with Engineering and Merchant Operations to scale processes and improve client experiences.

The role emphasizes strong written communication, project management, and technical skills, with remote-first flexibility and opportunities to contribute to product feedback and process improvements.

Qualifications

• Bachelor’s degree or equivalent experience.
• 1–3 years of experience in Tech, eCommerce, SaaS or similar role.
• Strong written communication with stakeholders/customers.
• Excellent project management, communication and technical skills.
• Experience with major e-commerce platforms like Shopify or WooCommerce is a plus.
• Knowledge of HTML, JavaScript, APIs is a plus.

Responsibilities

• Provide exemplary support to merchant partners on marketing, accounting workflows, implementation guidance, and troubleshooting.
• Resolve technical integration issues related to partners’ ecommerce front-end and back-end systems.
• Identify and implement new operational processes to drive efficiency.
• Develop detailed technical documentation.
• Engage with stakeholders to define cross-functional workflows.
• Provide product feedback to Product and Engineering to improve the product.

Skills

Project management

Communication

Technical skills

HTML

JavaScript

APIs

Education

Bachelor’s degree or equivalent experience

Tools

Shopify

WooCommerce

Job description

Affirm is seeking an Implementation Support Specialist I to help onboard retail partners, guiding them through integration and providing rapid issue resolution. You will work with Engineering and Merchant Operations to scale processes and improve client experiences.

The role emphasizes strong written communication, project management, and technical skills, with remote-first flexibility and opportunities to contribute to product feedback and process improvements.