Remote-First Implementation Support Specialist I

Affirm, Inc.; Seattle (WA); Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health coverage for employees and/or (

Monthly stipends for tech setup

Time off and holidays

Employee stock purchase plan (ESPP)

Job summary

Affirm, Inc. is seeking an Implementation Support Specialist I to guide the integration of the Affirm solution with our growing network of retail partners. You will be the primary technical and communications contact during onboarding, coordinating with engineering and merchant operations.

You’ll troubleshoot account issues, develop detailed technical documentation, and help partners optimize marketing and ecommerce workflows while feeding product feedback to improve performance and features.

Qualifications

• Bachelor’s degree or equivalent experience.
• 1-3 years in tech/eCommerce/SaaS roles.
• Proven ability to manage multiple assignments and drive projects.

Responsibilities

• Provide exemplary support to merchant partners on marketing, accounting workflows, and troubleshooting.
• Resolve technical integration issues with ecommerce front-end and back-end systems.
• Develop detailed technical documentation.
• Define cross-functional workflows with internal teams.
• Provide product feedback to improve performance and features.

Skills

Written communication

Project management

Technical troubleshooting

Customer engagement

Multi-tasking

Education

Bachelor’s degree or equivalent experience

Tools

Shopify

WooCommerce

HTML

JavaScript

APIs

Job description

Affirm, Inc. is seeking an Implementation Support Specialist I to guide the integration of the Affirm solution with our growing network of retail partners. You will be the primary technical and communications contact during onboarding, coordinating with engineering and merchant operations.

You’ll troubleshoot account issues, develop detailed technical documentation, and help partners optimize marketing and ecommerce workflows while feeding product feedback to improve performance and features.