Remote Implementation Specialist I - SaaS / eCommerce

Affirm, Inc.; Los Angeles (CA); Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health coverage at no cost for you and

Job summary

Affirm, Inc. is seeking an Implementation Support Specialist I to help implement our solution with a growing network of retail partners.

You’ll serve as the primary technical and communication contact for partners’ business and technical teams during integration, collaborating with affirm’s engineering and merchant operations teams to deliver quick solutions and scalable processes. You will troubleshoot account issues, develop technical documentation, and drive cross-functional workflows while

Qualifications

• Bachelor’s degree or equivalent experience.
• 1–3 years of experience in tech, ecommerce, SaaS or similar roles.
• Prior success communicating in writing with stakeholders, customers or partners.
• Exceptional project management, communication and technical skills to manage client engagements and internal resources.
• Ability to manage multiple assignments independently and drive projects to completion with high attention to detail.
• Nice to have: Shopify, WooCommerce or other ecommerce platform experience.
• Nice to have: experience in payments or ecommerce space.
• Nice to have: knowledge of HTML, Javascript, APIs.

Responsibilities

• Provide exemplary support to merchant partners on marketing, accounting workflows, implementation guidance and troubleshooting.
• Resolve technical integration issues related to partners’ ecommerce front-end and back-end systems.
• Identify and implement new operational processes to drive efficiency.
• Develop detailed technical documentation.
• Engage with internal stakeholders to define cross-functional workflows.
• Provide product feedback to improve product performance and features.

Skills

Technical skills

Communication

Project management

Cross-functional collaboration

Troubleshooting

HTML

JavaScript

APIs

Education

Bachelor’s degree or equivalent experience

Job description

Affirm, Inc. is seeking an Implementation Support Specialist I to help implement our solution with a growing network of retail partners.

You’ll serve as the primary technical and communication contact for partners’ business and technical teams during integration, collaborating with affirm’s engineering and merchant operations teams to deliver quick solutions and scalable processes. You will troubleshoot account issues, develop technical documentation, and drive cross-functional workflows while