Remote Implementation Specialist I (Ecommerce)

Affirm, Inc.; Detroit (MI); Remote; USD 62,000 - 90,000; Full time

Benefits offered by this job

100% premiums covered for employees &/

Monthly stipends for tech setup

Job summary

Affirm, Inc. is hiring an Implementation Support Specialist I to help integrate our solution with a growing partner network. You’ll work with merchant operations and engineering teams to troubleshoot, document processes, and scale customer success efforts.

You’ll coordinate cross-functionally, manage multiple client engagements, and contribute to product feedback to improve performance and features. This role emphasizes clear communication and technical proficiency in a remote-first environment.

Qualifications

• Bachelor’s degree or equivalent experience.
• 1-3 years of experience in relevant industry (Tech, eCommerce, SaaS) and/or similar role(s).
• Past success in a job, internship, or volunteer role that required written communication with stakeholders, customers, or partners.
• Exceptional project management, communication, and technical skills to manage client engagements and internal resources.
• Proven ability to manage multiple assignments simultaneously, work independently and drive projects to completion with minimum guidance and high attention to detail.
• Nice to have: experience working with major e-commerce platforms (Shopify, WooCommerce, etc) or exposure to web development concepts.
• Nice to have : Previous experience in the payments or ecommerce space
• Nice to have: knowledge of of HTML, Javascript, API’s

Responsibilities

• Provide exemplary support to merchant partners on topics including: marketing best practices, accounting workflows, implementation guidance / troubleshooting
• Resolve technical integration issues related to partners’ ecommerce front-end platforms and back-end order management systems
• Identify and implement new operational processes to drive efficiency
• Develop detailed technical documentation
• Engage with internal stakeholders to define cross-functional workflows
• Provide product feedback from clients to the product and engineering teams to improve overall product performance and feature set

Skills

JavaScript

HTML

APIs

Customer communication

Project management

Education

Bachelor’s degree or equivalent experience

Tools

Shopify

WooCommerce

Job description

Affirm, Inc. is hiring an Implementation Support Specialist I to help integrate our solution with a growing partner network. You’ll work with merchant operations and engineering teams to troubleshoot, document processes, and scale customer success efforts.

You’ll coordinate cross-functionally, manage multiple client engagements, and contribute to product feedback to improve performance and features. This role emphasizes clear communication and technical proficiency in a remote-first environment.