Remote Implementation Specialist I (SaaS/eCommerce)

Affirm, Inc.; Boise (ID); À distance; USD 62 000 - 82 000; Plein temps

Avantages offerts par ce poste

Health coverage for you and dependents

Tech stipends for setup and wellness

Employee stock purchase plan (ESPP)

Résumé du poste

Affirm, Inc. is seeking an Implementation Support Specialist I to support integration projects with our retail partners. You will be a primary contact for partners’ business and technical teams, coordinating with engineering and merchant operations to troubleshoot issues and scale processes.

You’ll contribute to technical documentation, guide customers through integration steps, and help refine cross-functional workflows while delivering excellent partner experiences.

Qualifications

• Bachelor’s degree or equivalent experience.
• 1–3 years of experience in Tech, eCommerce, SaaS or similar roles.
• Strong written communication with stakeholders, customers, or partners.
• Excellent project management and ability to manage multiple assignments with attention to detail.
• Nice to have Shopify, WooCommerce or API experience and web development concepts.

Responsabilités

• Provide exemplary support to merchant partners on topics including marketing best practices, accounting workflows, implementation guidance, and troubleshooting.
• Resolve technical integration issues with partners’ ecommerce front-end and back-end systems.
• Identify and implement new operational processes to drive efficiency.
• Develop detailed technical documentation for internal and partner use.
• Engage with internal stakeholders to define cross-functional workflows and provide product feedback to improve performance.

Connaissances

Technical communication

Project management

Troubleshooting

Cross-functional collaboration

English writing

Shopify/WooCommerce exposure

HTML/JavaScript basics

Formation

Bachelor’s degree or equivalent experience

Outils

Shopify

WooCommerce

APIs

Web development concepts

Description du poste

Affirm, Inc. is seeking an Implementation Support Specialist I to support integration projects with our retail partners. You will be a primary contact for partners’ business and technical teams, coordinating with engineering and merchant operations to troubleshoot issues and scale processes.

You’ll contribute to technical documentation, guide customers through integration steps, and help refine cross-functional workflows while delivering excellent partner experiences.