Remote Implementation Specialist for SaaS & Ecommerce

Affirm, Inc.; St. Louis (MO); Remote; USD 62,000 - 82,000; Full time

Benefits offered by this job

Health coverage

Stipends

Flexible time off

ESPP

Job summary

affirm is seeking an Implementation Support Specialist I to assist with client onboarding and integration for our retail partners. You’ll collaborate with engineering and merchant operations to troubleshoot issues and scale processes, ensuring smooth deployments.

The role emphasizes strong communication, project management, and technical skills, with opportunities to influence product improvements. Remote-friendly in the U.S., it rewards clear ownership and problem solving.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 1–3 years in tech, eCommerce, SaaS or similar roles.
• Strong written communication with stakeholders and partners.
• Exceptional project management and cross-functional coordination.

Responsibilities

• Provide exemplary support to merchant partners on marketing, accounting workflows, and implementation guidance.
• Troubleshoot integration issues across front-end and back-end systems.
• Develop and maintain detailed technical documentation.
• Identify and implement new operational processes for efficiency.
• Engage with internal teams to define cross-functional workflows.
• Provide product feedback to improve performance and features.

Skills

Written communication

Project management

Technical skills

Cross-functional collaboration

Attention to detail

Education

Bachelor’s degree or equivalent experience

Tools

Shopify

WooCommerce

HTML

JavaScript

APIs

Job description

affirm is seeking an Implementation Support Specialist I to assist with client onboarding and integration for our retail partners. You’ll collaborate with engineering and merchant operations to troubleshoot issues and scale processes, ensuring smooth deployments.

The role emphasizes strong communication, project management, and technical skills, with opportunities to influence product improvements. Remote-friendly in the U.S., it rewards clear ownership and problem solving.