Remote Implementation Specialist I - eCommerce & Tech

Affirm, Inc.; Boston (MA); A distancia; USD 70.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health coverage for employees and deps

Tech stipends

Flexible time off

Employee stock purchase plan

Descripción de la vacante

Affirm, Inc. is seeking an Implementation Support Specialist I to assist in onboarding partner networks and guiding technical integrations.

You’ll work with engineering and merchant operations to troubleshoot issues and scale processes with a customer-focused mindset. You’ll provide detailed documentation, engage stakeholders, and help optimize workflows while contributing to a remote-first culture that emphasizes inclusion and growth.

Formación

• Bachelor’s degree or equivalent experience.
• Experience in tech, ecommerce, SaaS or similar roles is valued.
• Strong written communication with stakeholders, customers or partners.
• Ability to manage multiple assignments with high attention to detail.

Responsabilidades

• Provide exemplary support to merchant partners on ecommerce and integration topics.
• Resolve technical integration issues across front-end and back-end systems.
• Identify and implement new operational processes to drive efficiency.
• Develop detailed technical documentation for partners and internal teams.
• Collaborate with cross-functional teams to define workflows.
• Provide product feedback to improve performance and features.

Conocimientos

Project management

Communication

Technical skills

Stakeholder management

Educación

Bachelor’s degree or equivalent experience

Herramientas

Shopify

WooCommerce

HTML

JavaScript

APIs

Descripción del empleo

Affirm, Inc. is seeking an Implementation Support Specialist I to assist in onboarding partner networks and guiding technical integrations.

You’ll work with engineering and merchant operations to troubleshoot issues and scale processes with a customer-focused mindset. You’ll provide detailed documentation, engage stakeholders, and help optimize workflows while contributing to a remote-first culture that emphasizes inclusion and growth.