Implementation Support Specialist I — Remote, eCommerce Focus

Affirm, Inc.; Miami (FL); Remote; USD 62,000 - 82,000; Full time

Benefits offered by this job

Health coverage

Tech stipends

Flexible time off

ESPP

Job summary

Affirm, Inc. is seeking an Implementation Support Specialist I to blend technical and communication strengths in helping partners implement the Affirm solution.

You will be the primary contact for partners’ business and technical teams during integration, coordinating with engineering and merchant operations to deliver quick solutions and scalable processes. You’ll troubleshoot, document workflows, and contribute to cross-functional improvements while managing multiple projects with strong

Qualifications

• Bachelor’s degree or equivalent experience.
• 1-3 years in Tech, eCommerce, SaaS or similar roles.
• Strong written communication with stakeholders, customers, or partners.
• Exceptional project management, communication, and technical skills.
• Ability to manage multiple assignments independently with high attention to detail.
• Nice to have Shopify or WooCommerce experience or exposure to web development concepts.
• Nice to have previous payments/ecommerce space experience.
• Nice to have knowledge of HTML, JavaScript, APIs.

Responsibilities

• Provide exemplary support to merchant partners on marketing, accounting workflows, implementation guidance and troubleshooting.
• Resolve technical integration issues related to partners’ ecommerce front-end platforms and back-end order management systems.
• Identify and implement new operational processes to drive efficiency.
• Develop detailed technical documentation.
• Engage with internal stakeholders to define cross-functional workflows.
• Provide product feedback from clients to product and engineering teams to improve performance.

Skills

Technical skills

Communication

Project management

Cross-functional collaboration

Shopify experience

WooCommerce familiarity

HTML knowledge

JavaScript knowledge

APIs knowledge

Education

Bachelor’s degree or equivalent experience

Tools

Shopify

WooCommerce

HTML

JavaScript

APIs

Job description

Affirm, Inc. is seeking an Implementation Support Specialist I to blend technical and communication strengths in helping partners implement the Affirm solution.

You will be the primary contact for partners’ business and technical teams during integration, coordinating with engineering and merchant operations to deliver quick solutions and scalable processes. You’ll troubleshoot, document workflows, and contribute to cross-functional improvements while managing multiple projects with strong