Remote-First Implementation Specialist I (E‑Commerce)

Affirm, Inc.; Denver (CO); Remote; USD 62,000 - 82,000; Full time

Benefits offered by this job

Health coverage for you and dependents

Monthly tech stipends

Flexible time off

Employee stock purchase plan (ESPP)

Job summary

Affirm, Inc. is seeking an Implementation Support Specialist I to assist in partner integrations, support business and technical teams, and help scale operations. You will troubleshoot issues, document processes, and contribute to cross-functional workflows.

This remote-first role in the US requires 1–3 years in tech/ecommerce, SaaS or related fields, with strong written communication and project management skills. Compensation includes base pay, equity and health benefits.

Qualifications

• Bachelor’s degree or equivalent experience.
• 1-3 years of experience in Tech, eCommerce, SaaS or similar roles.
• Past success in roles requiring written stakeholder communication.

Responsibilities

• Provide exemplary support to merchant partners on marketing, accounting workflows, implementation guidance and troubleshooting.
• Resolve technical integration issues with partners’ ecommerce and order management systems.
• Identify and implement new operational processes to drive efficiency.
• Develop detailed technical documentation.
• Engage with internal stakeholders to define cross-functional workflows.
• Provide product feedback to improve product performance and features.

Skills

Customer support

Written communication

Project management

Technical troubleshooting

Stakeholder engagement

HTML knowledge

JavaScript knowledge

APIs knowledge

Education

Bachelor’s degree or equivalent experience

Job description

Affirm, Inc. is seeking an Implementation Support Specialist I to assist in partner integrations, support business and technical teams, and help scale operations. You will troubleshoot issues, document processes, and contribute to cross-functional workflows.

This remote-first role in the US requires 1–3 years in tech/ecommerce, SaaS or related fields, with strong written communication and project management skills. Compensation includes base pay, equity and health benefits.