Remote Implementation Manager - SaaS & Public Sector

Creative Alignments

United States

Remote

USD 104,000 - 120,000

Full time

14 days+

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Benefits offered by this job

Remote work

Flexible scheduling

Medical, dental, Vision

Flexible PTO

401(k)

Job summary

BridgeCare is seeking an Implementation Manager to lead customer deployments from signed agreement through go-live and handoff to Client Success. You will manage multiple ECCE deployments, translate SOWs into concrete project plans, and coordinate with Configuration, Product, Engineering, and Support to deliver on time, in scope, and within hours.

You are an experienced PM who can set boundaries, converse credibly in technical discussions, and juggle several implementations at different stages

Qualifications

Active project management certification, current at start: PMP preferred; PRINCE2 Practitioner, PgMP, or PMI-ACP accepted (CAPM alone does not meet this requirement).
5+ years leading SaaS, professional-services, or public-sector implementations as the accountable project manager.
Demonstrated closeout discipline, including exit criteria, CS or operations handoff, and a hard end to hypercare.
Experience with a project system of record (Wrike, Jira, Asana, Smartsheet, or equivalent), a wiki such as Confluence, and weekly time tracking against SOW hours.

Responsibilities

Own the project plan, timeline, RAID log, and milestone tracking in Wrike from kickoff through go-live.
Convert the signed SOW and discovery notes into a scoped workback plan, then hold scope by separating in-scope configuration from change requests and out-of-scope ideas.
Lead discovery, process mapping, and gap analysis, documenting requirements that Configuration, Product, and Engineering can act on.
Lead UAT, training, and go-live planning, including environment promotion and a controlled production cutover with owners, rollback, and client confirmation.
Run kickoff, status, UAT, and go-live meetings with clear agendas, outcomes, owners, and dates, followed by written recaps.
Close implementations against the exit checklist and hand off to Client Success with documentation, open risks, and clear ownership.