Remote Implementation Engineer: Field Tech & Client Training

IPA - Innovative Product Achievements; Maryland; Remote; USD 47,000 - 51,000; Full time

Benefits offered by this job

Annual performance bonus

Job summary

IPA - Innovative Product Achievements is seeking an Implementation Engineer to be the hands-on face of IPA at customer sites. You will lead full onsite implementations from uncrating and positioning equipment to training clients and ensuring long-term success.

You will travel to hospitals nationwide, troubleshooting hardware, software, and networking issues and serving as a trusted technical resource for customers and internal teams.

Qualifications

• Associate's degree or equivalent from a two-year college or technical school preferred; previous field technician experience is ideal.
• A problem-solver who enjoys tackling complex and simple issues alike with enthusiasm.
• A service-oriented mindset, comfortable working with everyone from entry-level staff to C-level stakeholders.
• Strong communication skills, with the flexibility to adapt your style to different audiences.
• Familiarity troubleshooting mechanical, electrical, and networking issues, with a genuine eagerness to keep learning.
• Ability to travel at least 80% of the time and work independently from a home office.
• Ability to lift a minimum of 100 lbs. and perform regular pushing, pulling, stooping, bending, and lifting.
• A valid driver's license and the ability to maintain immunizations required for hospital site access.
• Working knowledge of Microsoft Office; experience with Salesforce is a plus but not required.

Responsibilities

• Travel onsite to execute installations — uncrating, transporting, and positioning equipment, then connecting power and data, programming, networking, and powering up systems to complete the implementation.
• Serve as the face of IPA onsite, introducing end users (nurses, physicians, administrators) to new equipment and processes and instilling confidence from day one.
• Train clients on software, loading and unloading procedures, common issues, and basic troubleshooting so they're positioned for success after you leave.
• Troubleshoot and resolve complex hardware, software, firmware, and networking issues — both during implementations and on the highest-escalated service calls.
• Maintain proficiency with wiring, soldering, hand tools, and test equipment such as multi-meters and oscilloscopes.
• Support system administration tasks, including foundational Linux knowledge and Clearview software installation and configuration.
• Execute preventative maintenance visits with an eye toward the long-term health of the client's overall program, not just the individual machine.
• Communicate proactively and clearly — daily progress emails, timely escalations, and accurate case documentation in Salesforce — keeping the right people informed at the right time.
• Manage your own travel and expenses efficiently and responsibly, balancing time, cost, and convenience while traveling approximately 80% of the time.
• Anticipate common implementation challenges before they arise, and contribute lessons learned to help make future implementations easier for the whole team.

Skills

Problem solving

Communication

Travel 80%

Customer service

Independent work

Education

Associate's degree or equivalent

Tools

Linux

Clearview software

Salesforce

Job description

IPA - Innovative Product Achievements is seeking an Implementation Engineer to be the hands-on face of IPA at customer sites. You will lead full onsite implementations from uncrating and positioning equipment to training clients and ensuring long-term success.

You will travel to hospitals nationwide, troubleshooting hardware, software, and networking issues and serving as a trusted technical resource for customers and internal teams.