Onsite Implementation Engineer — Travel and Impact

IPA - Innovative Product Achievements; Virginia Beach (VA); Remote; USD 47,000 - 51,000; Full time

Job summary

IPA - Innovative Product Achievements is seeking an Implementation Engineer to lead on‑site installations nationwide, from uncrating and wiring to software configuration and client training.

You will travel up to 80% of the time, support system administration tasks, and troubleshoot hardware, software, and networking issues in fast‑paced healthcare environments. A strong service mindset and problem‑solving skills are essential.

Qualifications

• Associate's degree or equivalent from a two‑year college or technical school preferred; previous field technician experience is ideal.
• Ability to travel at least 80% of the time and lift a minimum of 100 lbs.
• Valid driver's license and immunizations required for hospital site access.
• Strong communication skills and customer-facing mindset.

Responsibilities

• Travel onsite to execute installations — uncrating, transporting, and positioning equipment, then connecting power and data, programming, networking, and powering up systems to complete the implementation.
• Serve as the face of IPA onsite, introducing end users to new equipment and processes and instilling confidence from day one.
• Train clients on software, loading and unloading procedures, common issues, and basic troubleshooting so they're positioned for success after you leave.
• Troubleshoot and resolve hardware, software, firmware, and networking issues — both during implementations and on high escalations.
• Maintain proficiency with wiring, soldering, hand tools, and test equipment like multi‑meters and oscilloscopes.

Skills

Strong communication

Ability to travel

Problem solving

Customer-facing

Education

Associate's degree or equivalent

Tools

Salesforce

Linux basics

Microsoft Office

Job description

IPA - Innovative Product Achievements is seeking an Implementation Engineer to lead on‑site installations nationwide, from uncrating and wiring to software configuration and client training.

You will travel up to 80% of the time, support system administration tasks, and troubleshoot hardware, software, and networking issues in fast‑paced healthcare environments. A strong service mindset and problem‑solving skills are essential.