Remote Field Implementation Engineer I

IPA - Innovative Product Achievements; Massachusetts; Remote; USD 47,000 - 51,000; Full time

Benefits offered by this job

Paid time off

Healthcare coverage including medical,

Health Savings Account (HSA)

Company-paid life and disability

401(k) with company match

Employee Stock Purchase Plan

Tuition reimbursement

Paid parental leave

Job summary

IPA - Innovative Product Achievements is seeking an Implementation Engineer to be the hands-on face of IPA at customer sites, delivering our scrub and linen automation from delivery to go-live. You will own the full onsite implementation, uncrating and positioning equipment, installing, networking, and training clients to ensure long-term success.

You will travel to hospitals nationwide, troubleshooting hardware, software, and networking issues in real time and serving as a trusted technical

Qualifications

• Associate's degree or equivalent from a two-year college or technical school preferred.
• Problem-solver who enjoys tackling complex and simple issues with enthusiasm.
• Service-oriented mindset, comfortable working with a range of stakeholders.
• Strong communication skills adaptable to different audiences.
• Familiarity troubleshooting mechanical, electrical, and networking issues; eager to learn.

Responsibilities

• Travel onsite to execute installations, uncrating, transporting, positioning equipment, connecting power and data.
• Present IPA onsite and train end users on new equipment and processes.
• Train clients on software and procedures for post-go-live success.
• Troubleshoot hardware, software, firmware, and networking issues during implementations and escalated calls.
• Maintain proficiency with wiring, tools, and test equipment; basic system administration tasks.
• Execute preventive maintenance with a focus on long-term health of the program.
• Communicate daily progress, escalations, and documentation in Salesforce.

Skills

Problem-solving

Customer-service mindset

Strong communication

Travel readiness

Driver's license

Independent work

Education

Associate's degree or equivalent

Tools

Salesforce

Job description

IPA - Innovative Product Achievements is seeking an Implementation Engineer to be the hands-on face of IPA at customer sites, delivering our scrub and linen automation from delivery to go-live. You will own the full onsite implementation, uncrating and positioning equipment, installing, networking, and training clients to ensure long-term success.

You will travel to hospitals nationwide, troubleshooting hardware, software, and networking issues in real time and serving as a trusted technical