Senior Director - ICT Delivery & Technical Ops (Remote)

DNV Germany Holding GmbH; Town of Texas (WI); On-site; USD 150,000 - 190,000; Full time

Job summary

DNV Business Assurance North America is expanding its ICT and information security certification services, including ISO/IEC 27001 and related standards. We seek a Senior Manager, ICT Delivery & Technical Operations to lead the ICT delivery organization across North America, ensuring safe, timely, and high-quality services for clients.

The role will provide technical leadership, governance, and accountability for delivery quality, capacity, and customer experience, with a path to scale the

Responsibilities

• Lead ICT delivery and technical operations across Canada and USA.
• Ensure capacity planning, resource utilization, audit quality, and on-time delivery.
• Maintain client-facing execution, satisfaction, and operational effectiveness.
• Direct ICT delivery team of auditors, experts, and project managers.
• Recruit, onboard, and develop staff; manage performance and succession.
• Set clear expectations for auditor performance, competence, and customer experience.
• Improve delivery capacity with scalable processes, tools, and practices.
• Sponsor executive delivery for strategic ICT clients; oversee major programs.
• Contribute to business strategy and resource planning.

Job description

DNV Business Assurance North America is expanding its ICT and information security certification services, including ISO/IEC 27001 and related standards. We seek a Senior Manager, ICT Delivery & Technical Operations to lead the ICT delivery organization across North America, ensuring safe, timely, and high-quality services for clients.

The role will provide technical leadership, governance, and accountability for delivery quality, capacity, and customer experience, with a path to scale the