Remote/Hybrid Enterprise AI Success Architect

Asana; United States; Remoto; USD 117.000 - 149.000; Tempo integral

Benefícios oferecidos por esta vaga

Mental health, wellness & fitness

Career coaching & support

Inclusive family building benefits

Long-term savings or retirement plans

In-office culinary options to cater to

Resumo da vaga

Asana is seeking an AI Success Architect to guide enterprise customers in adopting AI capabilities and achieving measurable business outcomes. You’ll own the post-sales relationship for a portfolio of ~50 enterprise accounts, acting as a strategic advisor with accountability for AI adoption and commercial outcomes.

This role can be fully remote or based in Chicago with a hybrid schedule. Base salary range is $116,800–$148,800, with potential equity and incentives.

Qualificações

• 5+ years in customer success or enterprise technology with a track record of delivery and adoption for high-value accounts.
• Experience managing enterprise relationships across technical and business stakeholders.
• Understanding of how AI agents function and workflow automation.
• Comfort discussing pricing, ROI and commercial outcomes with senior executives.
• Willingness to travel up to 20%.

Responsabilidades

• Serve as trusted advisor for a portfolio of enterprise accounts across the customer lifecycle.
• Build joint success plans linking customer goals to measurable results and lead reviews focused on outcomes and value.
• Diagnose customer workflows and map them to Asana’s AI capabilities to replace manual effort and accelerate decisions.
• Assess how customers structure their work and guide governance to supply AI models with context.
• Lead change management and enablement programs to drive adoption.
• Track AI consumption and adoption against baselines and 30/60/90-day benchmarks.
• Identify expansion readiness for new AI use cases and coordinate with the account team.
• Monitor account health, engagement, and sentiment to mitigate renewal risks.
• Partner with Solutions Engineering, Professional Services, and Sales while sharing insights with Product and CS leadership.

Descrição da vaga

Asana is seeking an AI Success Architect to guide enterprise customers in adopting AI capabilities and achieving measurable business outcomes. You’ll own the post-sales relationship for a portfolio of ~50 enterprise accounts, acting as a strategic advisor with accountability for AI adoption and commercial outcomes.

This role can be fully remote or based in Chicago with a hybrid schedule. Base salary range is $116,800–$148,800, with potential equity and incentives.