AI Success Architect - Enterprise CS (Remote/Hybrid)

Athos; United States; Hybrid; USD 117,000 - 149,000; Full time

Benefits offered by this job

Mental health, wellness & fitness

Career coaching & support

Inclusive family building benefits

Long-term savings/retirement plans

In-office culinary options

Job summary

Asana is seeking an AI Success Architect to own post-sales relationships across ~50 enterprise accounts. You will guide AI adoption, measurable business outcomes, and governance to ensure sustained value from Asana's AI capabilities.

You’ll work remotely or from Chicago with a hybrid schedule, traveling as needed. The role emphasizes strategic advisory, change management, and cross-functional collaboration to drive value beyond usage.

Qualifications

• Curiosity about AI tools and emerging technologies; willingness to learn and apply them.
• 5+ years in customer success, strategic account management, or enterprise tech with delivery/adoption experience.
• Proven experience managing enterprise relationships across technical and business stakeholders.
• Understanding how AI agents function and where AI adds impact.
• Comfort discussing pricing, ROI, and outcomes with senior executives in consumption models.
• Strong change management and program management across long-term initiatives.
• Effective communicator with diverse audiences; executive presentations to operations teams.
• Willingness to travel up to 20% to customer sites.
• Experience with enterprise AI, automation, or workflow platforms (or MCP) is a plus.

Responsibilities

• Serve as trusted advisor and accountability lead for enterprise accounts throughout the customer lifecycle.
• Build joint success plans linking customer goals to measurable outcomes and business reviews.
• Diagnose customer workflows and map to Asana AI capabilities to drive efficiency.
• Guide governance and habits to provide rich, contextual data for AI models.
• Lead change enablement programs to foster internal champions and sustained adoption.
• Track AI consumption against baselines and 30/60/90-day benchmarks with data-driven storytelling.
• Identify expansion opportunities and coordinate with account team upon validation.
• Monitor account health and risk signals ahead of renewals.
• Collaborate with Solutions Eng, Professional Services, and Sales; share insights with Product & Customer Success leadership.

Skills

AI tools curiosity

Enterprise customer success

Stakeholder management

Pricing & ROI discussions

Change management

Program management

Executive communication

Travel up to 20%

MCP familiarity

Tools

AI Studio

AI Teammates

Model Context Protocol (MCP)

Job description

Asana is seeking an AI Success Architect to own post-sales relationships across ~50 enterprise accounts. You will guide AI adoption, measurable business outcomes, and governance to ensure sustained value from Asana's AI capabilities.

You’ll work remotely or from Chicago with a hybrid schedule, traveling as needed. The role emphasizes strategic advisory, change management, and cross-functional collaboration to drive value beyond usage.