AI Success Architect — Enterprise CS Leader

Asana, Inc.; Chicago (IL); Hybrid; USD 117,000 - 149,000; Full time

Benefits offered by this job

Mental health

Wellness & fitness benefits

Career coaching & support

Family benefits

Long-term retirement plans

In-office culinary options

Job summary

Asana, Inc. is seeking an AI Success Architect to own post-sales outcomes for a portfolio of enterprise accounts. You’ll diagnose workflows, map them to Asana’s AI capabilities, and guide organizational change to ensure sustained adoption.

The role supports a remote-first or Chicago office-based hybrid model, with travel up to 20% to customer sites and collaboration with cross-functional teams to drive measurable business value.

Qualifications

• 5+ years of customer success or enterprise technology experience.
• Proven track record managing enterprise relationships across technical and business stakeholders.
• Comfort discussing pricing, ROI, and commercial outcomes with senior executives.
• Willingness to travel up to 20% to customer sites.

Responsibilities

• Serve as the trusted advisor and accountable owner for a portfolio of enterprise accounts across the customer lifecycle.
• Build joint success plans linking customer goals to measurable outcomes and drive business reviews.
• Diagnose customer workflows and map them to AI capabilities to replace manual effort and speed decision-making.
• Guide customers to establish governance and habits that supply AI models with rich context.
• Lead change management and enablement programs to build internal champions and sustained adoption.
• Track AI consumption and adoption against baselines and 30/60/90-day milestones.

Skills

Customer success

Strategic account management

AI/Automation understanding

Change management

Executive communication

Travel readiness

Enterprise relationship management

Cross-functional collaboration

Tools

MCP familiarity

Job description

Asana, Inc. is seeking an AI Success Architect to own post-sales outcomes for a portfolio of enterprise accounts. You’ll diagnose workflows, map them to Asana’s AI capabilities, and guide organizational change to ensure sustained adoption.

The role supports a remote-first or Chicago office-based hybrid model, with travel up to 20% to customer sites and collaboration with cross-functional teams to drive measurable business value.