Enterprise AI Success Architect - CSM (Remote)

Asana; Oregon; Hybrid; USD 117,000 - 149,000; Full time

Benefits offered by this job

Mental health & wellness benefits

Career coaching & support

Inclusive family building benefits

Long-term savings/retirement plans

In-office culinary options

Job summary

Asana is seeking an AI Success Architect to own the post-sales relationship for a portfolio of enterprise accounts and drive measurable AI adoption and business outcomes. You will diagnose workflows, guide governance, and lead enablement programs to sustain value.

You will collaborate with Solutions Engineering, Professional Services, and Sales, while tracking usage against baselines and an evolving set of 30/60/90-day metrics. This role supports a remote or hybrid setup in the US.

Qualifications

• 5+ years in customer success, strategic account management, or enterprise tech, with complex, high-value accounts.
• Proven ability to manage enterprise relationships with both technical and business stakeholders.
• Comfort discussing pricing, ROI, and commercial outcomes with senior executives.

Responsibilities

• Serve as trusted advisor for a portfolio of enterprise accounts across the customer lifecycle.
• Build joint success plans linking customer goals to measurable outcomes.
• Lead change management and enablement programs for sustained adoption.
• Track AI consumption and adoption against baselines and 30/60/90-day benchmarks.
• Identify expansion opportunities and coordinate with the account team when validated.

Skills

Enterprise accounts

Change management

Executive communication

AI adoption

Strategic advisory

Travel readiness

Cross-functional collaboration

Tools

MCP (Model Context Protocol)

AI Studio

AI Teammates

Job description

Asana is seeking an AI Success Architect to own the post-sales relationship for a portfolio of enterprise accounts and drive measurable AI adoption and business outcomes. You will diagnose workflows, guide governance, and lead enablement programs to sustain value.

You will collaborate with Solutions Engineering, Professional Services, and Sales, while tracking usage against baselines and an evolving set of 30/60/90-day metrics. This role supports a remote or hybrid setup in the US.